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Thanks for your interest in our recent CCMA lunch. This year we welcomed an impressive line-up of tech gurus and customer care trendsetters to the RDS to share their industry experience. Chatbots, the rise of machine learning and consumer psychology were all up for discussion on the day. We also welcomed CCMA contact centre award winners, Blizziard entertainment, to the stage to talk about their recent success, they also shared some tips and pointers which we hope will help tee you up for 2019. Here’s a recap of some of the event highlights.

About the event:   

Get access to all the slides and videos of the day’s presentations by registering:
Our Speakers:
Nathalie Nahai, Keynote speaker, best-selling author and web psychology expert 

Keith Griffin, Principal Engineer from the office of the CTO at Cisco Systems

Rory Devitt, Group Manager, Customer Services EU and Paul McSherry, Communications Manager from Blizzard Entertainment